Theme FAQs



Q. How long is the shipping time?

After you place the order, we will start to prepare to dispatch your order within 1-2 business days and it will take 4-6 business days for delivery. 

Q. Where do PLAYAPUT ship?

PLAYAPUT ships everywhere in the United States  (excluding Canada and  Alaska) from our partnered warehouse in Florida.

Q.How much is the shipping fee?

FREE shipping on any orders. 

Q. What is your return policy?

30-Day Return Guarantee Policy

  • Items must be returned within 30 days of the purchase date
  • All items must be unused and undamaged products with all accessories and original packaging
  • For non-quality issues related items, you are responsible for the return shipping
  • For quality issues related items, Playaput is responsible for the exchange shipping

*PLAYAPUT reserves the right of final interpretation of whether the product is damaged.

*Returns may be rejected if you don't follow the above requirements.

Q. How can I cancel my orders?

PLAYAPUT accepts order cancellation before the order is shipped. If you want to cancel your orders please contact us within 24 hours after placing the order and we will modify the order within 24 hours after receiving your email.

Q. What are your product sizing details?

The product volume and its length, depth, and height that are shown on the site are their final assembled size and volume, not the package size.


 Q. Is my purchase covered by a warranty?

Any product sold by PLAYAPUT found to have a defect is subject to a replacement or refund policy in line with the manufacturer’s warranty. If there are issues with a product, please contact us with images and we will advise on how to proceed.

Any product returned due to a defect will be examined by staff upon receipt of both the product and proof of purchase. The repaired product or a replacement will be shipped in a timely fashion pending stock availability. Should a replacement product be unavailable a similar product shall be substituted as an alternative with the customers agreement. PLAYAPUT reserves the right to return the product to the customer (at the customers expense) if no defect is found.

This does not affect the customers statutory rights.